Secure Cryogenic Transport for
Your Reproductive Cells
We provide premium, personalised logistics solutions globally for IVF patients, as well as medical professionals and researchers.
We use the latest approved cryogenic equipment and packaging.
Our dedicated quality management system ensures the safe, secure, compliant transport of your frozen embryos, gametes, or stem cells. We ensure careful handling at every stage, critically, without any potentially harmful X-ray screening. Every assignment is undertaken individually with the utmost personalised attention, client confidentiality, and meticulous care from start to finish.
Our couriers personally collect the samples from the clinic, and maintain possession throughout the entire journey. This allows us to guarantee that the samples are never subjected to X-ray screening and furthermore eliminates risk of equipment being dropped or damaged by flight handlers.
See our frequently asked question here.
IVF Couriers personalised service proposal includes:
- We use the latest approved cryogenic equipment available
- We adhere to strict quality control procedures
- We personalise each assignment to respect your individual requirements
- We communicate with you every step of the way
Full legal compliance
Our service includes liaison with all the competent authorities including International Customs and State Health agencies where required. This ensures all our assignments are handled in a safe and secure manner, and with full legal compliance.
Global Coverage
We will consider every destination and make a determination based on whatever legal restrictions are in place, to determine feasibility.
Regular Updates
Our operations team stays in constant communication with our couriers and provides updates at key points throughout the transport.
Frequently Asked Questions
We ensure the most direct route for transporting your embryos or gametes (sperm or eggs) between the clinics. While this may involve layovers at other airports due to the lack of direct flights, the Dry Shipper remains sealed and in the continuous possession of our courier. Our commitment is to maintain this secure custody from the moment of collection at the clinic of origin until the sealed delivery to the authorized person at the destination clinic.
No, I’m afraid we do not rent our containers. Our expertise is a personal, hand-carry service by one of our team.
IVF Couriers® has been operating since 2011 under Annare Heneghan-Bernet and Simon Hedley. The company was officially registered in the UK in 2015. Bringing extensive experience (over 50 years combined) in International Logistics and Transportation at both Ground and Corporate level, Annare and Simon decided to join forces and diversify into an area that interested them both, that of cryogenic shipping and more specifically cryogenic shipping and storage of embryos and gametes.
We offer limited insurance to cover the cost of the transport as outlined in our T&C’s.
Industry experts have advised us that, assuming all correct handling protocols are followed, it is impossible to pinpoint the exact moment any cell damage might occur. Theoretically, damage could happen within the laboratory-either before the samples are transferred into our custody or upon their arrival and unloading at the receiving facility.
Our Client Service Agreement explicitly details the risks involved and requires the client’s signature and agreement to our terms before the transport commences.
We need to know your origin and destination clinics, type and quantity of the cells to be transported and any deadline or time constraints. We require you to sign our Client Service Agreement/Terms and Conditions and submit it along with a copy of your official ID(s). We also request you to provide a copy of any import or export permit, if applicable.
Your consignment will be collected and delivered by our dedicated specialist couriers. Transit time typically ranges from 12 to 72 hours, depending on the distance and journey involved. Please note that this timeframe may be extended slightly if there are special customs requirements or flight-related delays.
We prioritise the safety of your cells by using the correct size and fully charged cryogenic Dry Shipper. Furthermore, we reduce unnecessary border delays through proactive planning. Our courier provides continuous, up-to-date reports to our operations team, who will then immediately notify you and confirm the delivery upon completion.
Yes, we can happily provide professional references. However, in order to maintain client confidentiality, we do not normally offer to share patient references. You can find reviews about our services on TrustPilot.
Delays or cancellations, typically due to weather or mechanical issues, can disrupt flight schedules. Furthermore, airline crew or ground handling staff, if unfamiliar with the regulations and protocol for cryogenic Dry Shippers, may occasionally deny boarding. In such instances, we promptly secure a ticket on the next available flight or with an alternative airline.
Crucially, any additional costs incurred, such as for extra accommodation or new tickets, will not be passed on to the client. This is a core company policy